Return Policy
Return Policy for ShieldLifestyle
At ShieldLifestyle, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be in their original, unused condition, with all packaging and tags intact.
- Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made cases.
- Items marked as “final sale.”
- Damaged items not caused by manufacturing defects.
3. Return Process
To initiate a return:
- Contact our customer service at [support email] or [support phone number] with your order details.
- We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Ship the product back to us using a traceable shipping method.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping fees are non-refundable unless the return is due to our error or a defective item.
5. Exchanges
- We offer exchanges for items of equal value if the original product is defective or damaged.
- For a different product, please initiate a return and place a new order.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a full refund.
7. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a traceable shipping method, as we cannot guarantee receipt of returned items without tracking.
8. Contact Us
For questions or assistance with returns, please reach out to us at:
- Email: [support email]
- Phone: [support phone number]
Thank you for choosing ShieldLifestyle. We’re here to ensure a smooth and hassle-free shopping experience!